Quality Assurance (QA) & Total Quality Management (TQM)

Curing Health Care: New Strategies for Quality Improvement

A. Blanton Godfrey, Jane Roessner, et al.

CMMI for Services: Guidelines for Superior Service

Eileen Forrester, Brandon Buteau, et al.

The Quality Movement and Organization Theory

Robert E. Cole y W. Richard Scott

Quality Gaging Tips

George Schuetz y Jim McCuster

An Introduction to Quality Assurance in Health Care

University of Michigan) Donabedian Formerly Professor of Public Health Avedis (Formerly Professor of Public Health

Six Sigma fur Dummies

Craig Gygi, Neil DeCarlo, et al.

Reinventing Lean: Introducing Lean Management into the Supply...

Institute of World Class Management) Plenert Gerhard (President