Quality Assurance (QA) & Total Quality Management (TQM)

Lean Six Sigma Using SigmaXL and Minitab

Barbara Lawton y Issa Bass

ISO/IEC 20000

David Clifford

Lean Six Sigma in the Age of Artificial Intelligence:...

Dinesh Rajan, Michael George, et al.

Quality Management 2000

Deborah K. Wall y Mitchell M. Proyect